Terms of Use

This website is operated by Encoded Agency FZ-LLC, trading as Encoded Agency, a company licensed in Sharjah Media City (Shams) under trade licence TODO-OWNER: licence number, with its registered address at TODO-OWNER: office/building, Sharjah Media City, Sharjah, UAE. “We”, “us” and “our” mean that company. “You” means anyone using this website.

By using this website you accept these terms. If you do not accept them, stop using the site.

These terms govern use of this website only. They do not govern work we do for you.

Paid work is governed by our Client Service Terms together with the proposal, quotation or order you sign. Where those documents conflict with these terms in relation to paid work, those documents prevail.

This site is aimed at businesses and at people acting for a business. You must be at least 18 and, where you enquire on behalf of a company, authorised to do so. We do not sell to consumers through this website and nothing here is directed at children.

Pages describing our services, packages, timelines and prices are published for information. They are an invitation to enquire, not a binding offer, and nothing on this site creates a contract between us.

• Prices are indicative, exclusive of VAT unless stated, and may change without notice. The price that binds us is the one in a written quotation we issue to you.
• Timelines, including any delivery period we advertise, depend on you supplying content, approvals and access on time. They run from the point stated in your quotation, not from first contact.
• Examples of work shown on this site illustrate design and build quality. They are not a promise of the same outcome, ranking, traffic or revenue for you.

A contract forms only when we both sign a quotation, order or agreement, or when you pay a deposit against one.

We sometimes build a sample website for a business before that business has asked us to, and share it as a private preview link. If you have received one:

• It is a demonstration. You are under no obligation of any kind, and no charge arises unless you sign a quotation.
• We own it. All design, code and copy in the preview remain ours until we transfer them under a signed, paid engagement. You may not copy, reproduce, screenshot for reuse, or hand the preview to another supplier to rebuild.
• Any of your material we used — logo, images, text, business details — is taken from your public presence and used solely to show you the concept.
• We take it down on request. Write to legal@encodedagency.com and the preview is removed and the underlying data deleted.

The design, layout, code, component system, text, graphics, imagery, illustrations, animation and structure of this site are owned by us or licensed to us, and protected by UAE and international intellectual property law. The Encoded Agency name, logo and wordmark are our marks.

You may:

• view, browse and print pages for your own business assessment;
• quote short extracts with clear attribution and a link back.

You may not, without our written permission:

• copy, republish or redistribute any material from this site;
• reuse our page structure, component system, copy or design language in your own or a client's product;
• remove or obscure any notice of ownership, or use our marks in a way that suggests endorsement or partnership.

You agree not to:

• use the site unlawfully, or in breach of UAE law including the cybercrime and data protection laws;
• scrape, crawl, harvest or extract data by automated means, or use the site to train a machine-learning model, without our written permission;
• probe, scan, load-test, penetration-test or otherwise attempt to defeat the security of the site or its hosting;
• introduce malware, or attempt to gain unauthorised access to any part of the site, server or connected system;
• submit false, misleading, defamatory, infringing or unlawful content through our forms or messaging channels;
• use our enquiry channels to send unsolicited advertising, or to impersonate another person or business;
• interfere with the site's operation or with anyone else's use of it.

We may block access, without notice, where we reasonably believe this section has been breached, and we report serious misuse to the relevant authorities.

When you submit an enquiry, message us, or send material through this site, you confirm that the information is accurate, that you are entitled to send it, and that it does not infringe anyone's rights.

You keep ownership of what you send. You grant us permission to store and use it for the purpose of responding to you, quoting for work and keeping our records. How we handle personal data is set out in our Privacy Policy.

Do not send confidential material, credentials or sensitive personal data through the enquiry form. If you have something confidential to share, tell us and we will agree a route for it.

We aim to keep the site available and accurate, but we provide it free of charge and “as is”. We may change, suspend or withdraw all or part of it, including any page, price or example of work, at any time and without notice.

We do not warrant that the site will be uninterrupted, error-free, secure, or free of viruses, and we are not responsible for outages caused by hosting providers, networks or events outside our reasonable control.

Content on this site — including anything about search visibility, conversion, regulation, advertising permits or marketing compliance — is general information, not legal, regulatory, financial or professional advice. Take your own advice before acting on it. Where your industry is regulated in the UAE, responsibility for the compliance of your marketing content remains yours.

This site links to sites and services we do not control, including client websites, messaging platforms and social networks. Links are not an endorsement. We are not responsible for their content, availability or practices, and your use of them is governed by their own terms.

Nothing in these terms limits liability that cannot be limited under UAE law, including liability for fraud, or for death or personal injury caused by our negligence.

Subject to that

• We are not liable for loss of profit, revenue, business, opportunity, goodwill, data, or for any indirect or consequential loss, arising from your use of this website.
• We are not liable for any decision you take in reliance on information published on this site, or for any loss arising from reliance on an indicative price or timeline that was not confirmed in a written quotation.
• Our total liability arising out of or in connection with this website — which we provide free of charge — is limited to AED 1,000.

Liability in connection with paid work is dealt with separately, and capped separately, in our Client Service Terms.

You will indemnify us against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from your breach of these terms, your misuse of this website, or any material you submit through it that infringes a third party's rights or breaches the law.

We may update these terms. The version published here, with the date shown at the top, is the one that applies. Continuing to use the site after a change means you accept the updated terms, so check this page from time to time.

• Severability. If any provision is found invalid or unenforceable, the rest continues in force.
• No waiver. If we do not enforce a right, that is not a waiver of it.
• Assignment. We may assign or transfer these terms as part of a sale or reorganisation of our business. You may not assign them.
• Third parties. Nobody other than you and us has any right to enforce these terms.
• Entire agreement. Together with the Privacy Policy and Cookie Policy, these terms are the whole agreement between us regarding use of this website.

These terms, and any dispute or claim arising out of or in connection with them or with your use of this website, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction, and you and we both submit to them.

Encoded Agency FZ-LLC
TODO-OWNER: office/building, Sharjah Media City, Sharjah, UAE
Trade licence TODO-OWNER: licence number, Sharjah Media City (Shams)

Legal notices: legal@encodedagency.com
General enquiries: lars@encodedagency.com · +971 55 531 6676